Shipping Policy
Shipping Locations
Order Duration
Each order takes a minimum of 24 hours from the confirmation of order. Delivery durations depend on your location and type of shipping selected at check out.
Here are the different shipping methods.
Local Delivery (Mumbai Only) orders are usually delivered within the Next Business Working Day. (We do not ship on Sundays and Public Holidays)
Standard Domestic Delivery orders are usually delivered within 2 – 5 business days. (We do not ship on Sundays and Public Holidays)
Standard Delivery for Mumbai and Domestic Orders will be shipped only between Monday to Saturday.
Sundays and Public holidays are not regarded as business days. Please consider extra working days around festivals and public holidays.
Orders received after 5pm will be considered placed only the next working day. The delivery will be processed only the day after.
Larger orders (above 20 pcs) would take longer. We will confirm the duration of delivery via call or email.
Workshop Pick Up
You can choose to pick-up your order from our Workshop in Mulund. Pick-up facility is available only in Mumbai. Please ensure that the store pick-up is selected as your shipping method at the time of placing your order.
Time Duration for workshop pickup is after 3 – 5 hours from the time of order confirmation. You will receive a confirmation once your order is ready. We will confirm the duration of pickup via call or email. Workshop Pickups are available between Monday to Saturdays. We are closed on Sundays
Orders received after 5pm will be considered placed only the next working day.
Diem Chocolates & Confectionery Workshop: Mulund. 21, Old Unique Industrial Estate, Dr. R. P. road, Mulund West, Mumbai – 400080
Workshop timings: Monday – Saturday 10.30 am to 6.30 pm IST
If we are facing any delay in the shipment of your order, we will contact you via email or call. Delivery delays occur around public holidays or unforeseen circumstances. We do our best to provide timely deliveries.
Large Orders
Time duration for larger orders (Above 20 pcs) would take longer for delivery or pickup. The timelines would be confirmed depending on the quantity and the situation via email or call after the order is placed.
Delivery information
Within India, we ship through registered courier companies. Our delivery partner will attempt to deliver the package thrice before they return it to us. We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and / or the package is refused by the recipient.
Our products are heat sensitive and perishable with a shelf life, so please make sure you are available to accept delivery at the promised time by the delivery partner. In case you are sending a gift, please provide the complete address including the pincode and contact details of the receiver. We would also request you inform the receiver to accept the order in advance. This will help us ensure easy and timely delivery. We do not offer COD services to any location.
In case your product has melted or softened in transit; you have nothing to worry Keep it in the refrigerator for 30 minutes. (Please note: if a product melts in transit, we will not be able to replace it)
Given the nature of our products, we reserve sole discretion to provide resolution as we deem fit. Every request is treated as an individual case.
Track Your Order
Once your order is shipped, tracking details and courier partner name will be sent via email. Please visit the courier partner website and enter the tracking number to track your order and expected date of delivery.
Should you have any questions or prior request about your order or dispatch, you can email us on info@diemchocolates.com or call us on + 91 9821916420
Shipping Charges
The total shipping charges will be calculated at checkout based on the type of delivery selected and the final weight / volume of the package to be delivered.